Live audit
00000000Northwave Logistics
Professional Services · 21-50 people · Started 15 Mar 2026
Sydney-based freight forwarding and last-mile logistics operator. Manual route planning, paper proof-of-delivery scans, and a finance team rebuilding the same fortnightly invoicing report from four CSV exports.
Interview Progress
0 of 0 interviews complete
Team Members
0 interviews in this audit
No team members added yet.
Cost of inaction
Burning while you wait
burned this week on automatable tasks across 13 workflows · Resets Monday 00:00.
$293K
Annual exposure
$141
Per working hour
$2
Per minute
Where it’s burning
Top 3 of 13- 01Workflow 13$32K/yr11% · Finance
- 02Workflow 12$30K/yr10% · Operations
- 03Workflow 11$29K/yr10% · Customer Service
Benchmarks
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Emerging Patterns
7 patterns detected
Cross-team insights surfaced from completed interviews
Spreadsheet middleware between fleet and finance
Three teams independently keep parallel spreadsheets to bridge the gap.
Dispatch outputs invisible to finance until invoice run
Finance only sees the day's deliveries via end-of-day CSV.
End of month is a 60-hour week for finance
Reconciliation across four systems.
No proof-of-delivery digitisation
Drivers photograph signed PODs and email them to ops.
Two systems for customer addresses
CRM and dispatch each maintain a copy; they drift.
Slack DMs replacing structured tickets
Customer service routes urgent issues via DM.
No automated reorder alerts
Warehouse manager monitors stock by walking the floor.
Workflows extracted
13 workflows surfaced so far
Click any column header to sort
| # | ||||||
|---|---|---|---|---|---|---|
| 1 | Workflow 7 Operational workflow 7 | Finance | Monthly | 8.5 | 7.8/ 10 | Moderate |
| 2 | Workflow 3 Operational workflow 3 | Operations | Monthly | 6.5 | 7.8/ 10 | Easy |
| 3 | Workflow 11 Operational workflow 11 | Customer Service | Monthly | 10.5 | 7.8/ 10 | Easy |
| 4 | Workflow 6 Operational workflow 6 | Operations | Multiple times daily | 8 | 7.2/ 10 | Easy |
| 5 | Workflow 10 Operational workflow 10 | Finance | Multiple times daily | 10 | 7.2/ 10 | Moderate |
| 6 | Workflow 2 Operational workflow 2 | Customer Service | Multiple times daily | 6 | 7.2/ 10 | Easy |
| 7 | Workflow 13 Operational workflow 13 | Finance | Weekly | 11.5 | 6.6/ 10 | Moderate |
| 8 | Workflow 1 Operational workflow 1 | Finance | Weekly | 5.5 | 6.6/ 10 | Moderate |
| 9 | Workflow 5 Operational workflow 5 | Customer Service | Weekly | 7.5 | 6.6/ 10 | Easy |
| 10 | Workflow 9 Operational workflow 9 | Operations | Weekly | 9.5 | 6.6/ 10 | Easy |
| 11 | Workflow 4 Operational workflow 4 | Finance | Daily | 7 | 6.0/ 10 | Moderate |
| 12 | Workflow 12 Operational workflow 12 | Operations | Daily | 11 | 6.0/ 10 | Easy |
| 13 | Workflow 8 Operational workflow 8 | Customer Service | Daily | 9 | 6.0/ 10 | Easy |