Live audit
00000000Briarwood Health Group
Healthcare · 6-20 people · Started 2 Apr 2026
Allied health practice across three Melbourne clinics. Practitioners spend their afternoons writing clinical notes by hand and chasing GP referrals via fax. Reception manages bookings across Cliniko, email, and a paper diary.
Interview Progress
0 of 0 interviews complete
Team Members
0 interviews in this audit
No team members added yet.
Cost of inaction
Burning while you wait
burned this week on automatable tasks across 8 workflows · Resets Monday 00:00.
$104K
Annual exposure
$50
Per working hour
$1
Per minute
Where it’s burning
Top 3 of 8- 01Workflow 8$17K/yr16% · Operations
- 02Workflow 7$16K/yr15% · Reception
- 03Workflow 6$15K/yr14% · Clinical
Benchmarks
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Emerging Patterns
5 patterns detected
Cross-team insights surfaced from completed interviews
After-hours clinical note writing
Practitioners stay 60-90 minutes after their last patient catching up on notes.
GP referrals still arrive via fax
Reception types fax content into Cliniko by hand.
Three booking systems out of sync
Cliniko, Outlook, and a paper diary are reconciled by hand each morning.
Recall reminders sent manually one-by-one
Reception sends 60+ reminder texts each Monday.
Medicare claiming requires double entry
Receipts entered into both Cliniko and Xero.
Workflows extracted
8 workflows surfaced so far
Click any column header to sort
| # | ||||||
|---|---|---|---|---|---|---|
| 1 | Workflow 3 Clinical or administrative workflow 3 | Clinical | Monthly | 4.2 | 7.1/ 10 | Easy |
| 2 | Workflow 7 Clinical or administrative workflow 7 | Reception | Monthly | 5.8 | 7.1/ 10 | Moderate |
| 3 | Workflow 2 Clinical or administrative workflow 2 | Operations | Multiple times daily | 3.8 | 6.4/ 10 | Complex |
| 4 | Workflow 6 Clinical or administrative workflow 6 | Clinical | Multiple times daily | 5.4 | 6.4/ 10 | Easy |
| 5 | Workflow 1 Clinical or administrative workflow 1 | Reception | Weekly | 3.4 | 5.7/ 10 | Moderate |
| 6 | Workflow 5 Clinical or administrative workflow 5 | Operations | Weekly | 5 | 5.7/ 10 | Complex |
| 7 | Workflow 4 Clinical or administrative workflow 4 | Reception | Daily | 4.6 | 5.0/ 10 | Moderate |
| 8 | Workflow 8 Clinical or administrative workflow 8 | Operations | Daily | 6.2 | 5.0/ 10 | Complex |